Privacy Policy

1. Introduction

Welcome to BloomCraft Atelier. We are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, visit our website, or contact us.

By accessing our website or providing us with your information, you acknowledge and agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information directly from you or automatically through your interaction with our website:

• Contact details: name, phone number, email address, and postal address used for bookings or queries.
• Booking details: wedding or event date, venue, budget ranges, and any floral preferences you share with us.
• Technical data: IP address, browser type, device identifiers, and browsing behavior collected via cookies or similar technologies.

3. How We Use Your Information

We use personal information to provide, manage, and improve our floristry services, including:

• Creating and delivering our bespoke floral installations and event designs.
• Responding to your enquiries and sending you relevant offers or updates with your consent.
• Improving website functionality and user experience through analytics.
• Complying with legal obligations and protecting our rights.

4. Sharing of Information

We never sell your personal data. We may disclose your information to trusted third-party service providers who assist us in operating our business, provided they agree to keep your data confidential. These services include secure payment gateways, delivery couriers, and IT support.

We may also share data if required by law, for example in response to a subpoena or lawful request by a public authority.

5. Data Retention & Security

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by Australian data protection laws. We implement appropriate technical and organisational measures, including encryption and access controls, to protect your personal data.

6. Your Rights

You have the right to access, correct, update, or request the deletion of your personal information. To exercise these rights, or if you have any concerns about our privacy practices, please contact us at hello@bloomcraftatelier.com.au. We will respond within a reasonable timeframe.