Refund Policy

1. Overview

Welcome to BloomCraft Atelier. We aim to make every floral project enjoyable and transparent, and we understand that sometimes plans change. This Refund Policy explains when a refund or credit may apply to the services, deposits, and event installations you book with our studio.

2. Deposits and Booking Payments

To secure your event date and reserve our design team, a booking deposit is required. Because we plan, source seasonal stems, and allocate dedicated staff around your reservation, the deposit covers work that begins as soon as your booking is confirmed. Under the following circumstances we may offer a partial credit:

• If you need to move your event to a new date and we cannot accommodate the revised schedule, we may convert your deposit into a studio credit for a future project.
• If we are required to cancel your event due to force majeure, such as a natural disaster, venue closure, or government restriction, we will refund your deposit in full.

3. Completed Services

Once floral installations have been delivered and your event has taken place, refunds are not issued because the design, materials, and labour have already been provided. If you have concerns about the quality of our finished work, please reach out to us within 48 hours of the event so that we can make things right or agree on fair compensation.

4. Changes and Cancellations

If you need to cancel a confirmed booking, cancellation fees apply depending on how far in advance you notify us, as set out in our Terms & Conditions:

• More than 60 days before the event: your deposit is refunded less a $250 administrative processing fee.
• Between 30 and 59 days before the event: 50% of the total contract value is payable.
• Fewer than 30 days before the event: 100% of the total contract value is payable as a cancellation fee.

5. How to Request a Refund

To request a refund, please email us at hello@bloomcraftatelier.com.au with your booking reference number and a short explanation of your request. Our team will review your case and respond within 10 business days. If your refund is approved, the amount will be returned to the original payment method used for your booking.